Innovation meets service

10/10/2019

The Graz Technical Office of SEW-EURODRIVE Ges.m.b.H. invited on 26 and 27 September 2019 to expand the branch to Seiersberg-Pirka.

Innovation meets service
  • Seiersberg-Pirka, 30.09.2019: On September 26th and 27th, 2019, the branch office of SEW-EURODRIVE Ges.m.b.H. Over 100 customers through the newly expanded office and presented innovations in machine automation and individual life cycle services.

Under the motto> Innovation meets service - We move past and drive the future ahead <the guests from the sectors intralogistics, paper and pulp, automotive, building materials as well as special machine construction got a picture of the new technologies in the field of machine automation and services, to SEW-EURODRIVE Austria. "With regard to the field of machine automation, new opportunities have arisen in the Graz branch. Comprehensive training and test equipment supports our customers in the region. We work with real solutions to verify and optimize requirements, "emphasized Ing. Thomas Wiederer, Sales Manager at SEW-EURODRIVE Ges.m.b.H.

Services along the complete plant life cycle

In addition to machine automation, life cycle services were the focus of the events. "Production processes are becoming more and more complex and with them the demands on service offers," explained DI (FH) Oliver Beschkowitz, Managing Director of SEW-EURODRIVE Ges.m.b.H. SEW-EURODRIVE Austria offers tailor-made solutions from a single source in order to take each phase into account along the entire investment cycle - from planning to modernization. The individual services include, for example, personal support in planning and design in the planning and engineering phase or a comprehensive repair offer. "But SEW-EURODRIVE Austria is also up-to-date with trends and future topics and advises on innovations in the area of ​​drive and automation technology," adds Beschkowitz.

Focus on regional customer proximity

"To support our customers in the area even faster and more efficiently, a well-equipped, local service bus is now available. This enables us to carry out on-site fault analyzes, repairs and drive recordings and minimize downtimes ", described Ing. Siegfried Klug, Head of the Graz Technical Office of SEW-EURODRIVE Ges.m.b.H., the increased focus on regional customer proximity.

The expansion of the branch in Graz laid the foundation for further continuous growth. "The expansion of the location as a base for strengthening service activities was the logical next step. In addition to the service vehicle, the enlarged laboratory of application engineers and a spare parts warehouse allow a significant increase in the level of service, "concludes Klug, underscoring the successful redesign of the Technical Office in Graz of SEW-EURODRIVE Austria.

Photo © Martin Kreutz: v.l.n.r .: Sales Manager Ing. Thomas Wiederer, Office Manager Graz Ing. Siegfried Klug, Managing Director DI (FH) Oliver Beschkowitz.